Help & Support

We answer every email within 1 business day.

Contact

Email contact@raycallister.com. Please write from the same email address you used to buy.

I didn't get my download email

1. Wait 5 minutes after payment.
2. Check your spam, "Promotions" or "Updates" folder for an email from ray@raycallister.com.
3. Still nothing? Email us with the subject "Download" and we'll send you a new link.

My download link stopped working

Each link is personal and works for 30 days and up to 10 downloads. Email us with the subject "New link" and we'll send you a fresh one.

Which file should I open?

• Phone Edition — large text, made for phones.
• Tablet & Print Edition — for tablets, computers and printing.

On iPhone: open the file, tap the Share button and choose "Save to Files" or "Books". On Android: the file goes to your "Downloads" folder.

Refunds

You have a 30-day money-back guarantee. Email us with the subject "Refund". See the Refund Policy.

A charge I don't recognize

Our charge appears on your statement as RAYCALLISTER. It's for the e-book Never Left on Read Again. If you didn't make this purchase, email us and we'll help right away.